Moving Your Balance Back to Your Wallet
When you want to move funds out, open the withdrawal section inside your account dashboard. The process mirrors a deposit in reverse — choose the wallet you want to receive into, key in the amount, and submit the request. Your account details need to match the wallet name you registered with; mismatches slow things down, so keep them consistent from the start.
We process withdrawal requests in the order they arrive. If anything sits longer than expected, our account support team can check the status directly.
- Go to Withdraw — Find the withdraw option inside your account cashier section.
- Pick a Destination Wallet — Choose DANA, OVO or GoPay — the wallet must be registered to your account name.
- Enter the Withdrawal Amount — Input the amount you want out, staying within your available balance.
- Submit and Track — Confirm the request and monitor its status inside your transaction history tab.