Reference

What You Agree to When You Use cicakjitu

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from DANA and OVO deposits to how we handle disputes.

Account conduct rulesDANA, OVO, GoPay wallet useWithdrawal conditionsAccount suspension termsJurisdiction-dependent access
cicakjitu What You Agree to When You Use cicakjitu
TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear or you want to raise a concern about how a rule was applied to your account, reach out through any of the channels below. Our team handles terms-related queries separately from general wallet support so your question gets to the right person faster. Players in Batam and across Indonesia can use the same contact paths.

Live Chat Connect directly from the account page. Explain your terms query in the chat and our team will pull up your account record to respond with context.
Email Support Send a detailed message to our support address shown in your account dashboard. Attach any relevant transaction IDs for faster resolution of wallet or withdrawal disputes.
Account Help Centre Log in and navigate to Help to find terms-specific articles. The section covers wallet matching, account conduct, and what happens during a review.
HOW WE HANDLE IT

Account Security and Data Practices Under These Terms

These terms exist to protect both sides of the account relationship. Here is how we apply them in practice — from how your wallet data is stored to what triggers a manual review of your account activity.

Wallet Data Handling

Your DANA, OVO or GoPay details are stored in an encrypted format and are only accessed by our payments team during a withdrawal verification step. We do not share them with third parties.

Account Security Steps

Every login triggers an OTP check to your registered mobile number. If you switch devices — from phone to desktop — the same OTP flow applies, keeping your session consistent and your account protected.

Activity Retention Policy

Transaction logs, session records and deposit history are retained in line with our internal policy. You can request a copy of your account history by contacting support with your account ID.

Terms Change Notification

When we update these terms, a notice appears on your account dashboard at next login. Continuing to use the service after that notice constitutes acceptance of the revised terms.

Your Questions About These Terms, Answered

Below are the questions we receive most often about how these terms apply to real account situations — wallet payments, account access, suspensions and data requests.

Yes. Every wallet method — DANA, OVO, GoPay — falls under the same terms. Wallet name verification is required for all withdrawals regardless of which method you use.

Our payments team will place the withdrawal on hold and contact you via live chat or email. You will need to provide supporting documents to confirm ownership before the transfer clears.

No. These terms allow one account per person. Duplicate accounts are suspended and any balance held in them will be reviewed before a decision on return of funds is made.

A notification appears on your account dashboard the next time you log in after a change is published. We recommend reading the updated section before continuing your session.

Yes. Contact our support team through live chat or email and provide your account ID. We will compile your transaction logs and session records and send them to your registered contact.

You will receive a notification stating the reason. Most suspensions are reviewed within a set period. Contact support with your account details to begin the appeal process and we will respond in order.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.